Privacy Policy
Last Updated: June 3, 20026
QUADAM LLC is a Delaware limited liability company. Principal business address: 1405 SW 107th Ave, Suite 301-I, Miami, FL 33174, USA. Email: central@quadam.com Website: www.quadam.com
This Privacy Policy explains how QUADAM LLC collects, uses, shares, stores, and protects personal information when you visit our website, create an account, purchase a course, access our online learning platform, contact us, or interact with our services.
By using this website or our services, you acknowledge that you have read this Privacy Policy.
1 Who We Are
QUADAM LLC provides online professional education and training content for veterinarians and veterinary professionals.
For privacy questions, requests, or concerns, contact us at: central@quadam.com
2 Personal Information We Collect
We may collect the following categories of personal information:
a) Account Information
Name, email address, username, password, country, state or province, professional role, clinic or organization, and account preferences.
b) Professional Information
Veterinary profession, specialty, licensing jurisdiction, professional license number, employer, organization, and continuing education information, if requested for course access, certificates, or accreditation purposes.
c) Purchase and Payment Information
Billing name, billing address, purchase history, course orders, subscription status, invoices, tax information, and payment confirmation.
Payment card information is processed by our payment processor. We do not store full payment card numbers on our own systems.
d) Course and Platform Information
Courses purchased, course progress, attendance, participation, quiz or exam results, certificates, forum activity, messages, downloads, login activity, and technical support history.
e) Communications
Messages you send to us, support requests, survey responses, course feedback, testimonials, email preferences, and communications with instructors or platform administrators.
f) Technical and Usage Information
IP address, browser type, device type, operating system, pages visited, referring pages, access times, clicks, session activity, cookies, analytics data, and similar technical information.
g) Marketing Information
Email subscription status, marketing preferences, campaign activity, ad interactions, and referral source.
3 How We Collect Personal Information
We collect personal information when you:
Create an account.
Purchase a course or subscription.
Access course materials.
Participate in forums, assessments, surveys, or live sessions.
Request a certificate.
Contact customer support.
Subscribe to emails.
Submit a review or testimonial.
Use the website or learning platform.
Interact with cookies, analytics tools, or advertising technologies.
4 How We Use Personal Information
We use personal information to:
Provide access to courses and the learning platform.
Create and manage user accounts.
Process purchases, subscriptions, payments, refunds, and invoices.
Deliver course content.
Track course progress and participation.
Issue certificates.
Verify eligibility for continuing education credit, when applicable.
Respond to questions and support requests.
Communicate about courses, purchases, access, platform changes, and account activity.
Send marketing emails, where permitted by law.
Improve the website, platform, courses, and user experience.
Maintain security and prevent fraud, misuse, or unauthorized access.
Comply with legal, tax, accounting, regulatory, and accreditation obligations.
Protect our rights, users, instructors, business, and platform.
5 Legal Bases for Processing, Where Applicable
Where data protection law requires a legal basis, we process personal information on one or more of the following bases:
Performance of a contract, when we provide courses, account access, certificates, purchases, subscriptions, or customer support.
Legitimate interests, when we improve our services, protect the platform, prevent fraud, communicate with users, analyze course activity, and manage our business.
Consent, when required for marketing emails, cookies, testimonials, or optional data processing.
Legal obligation, when we must comply with tax, accounting, legal, regulatory, accreditation, or security obligations.
6 Cookies and Similar Technologies
We may use cookies, pixels, tags, analytics tools, and similar technologies.
These technologies may be used to:
Operate the website and platform.
Keep users logged in.
Remember preferences.
Measure website traffic and course usage.
Improve performance and user experience.
Protect security.
Support marketing and advertising, where enabled.
You may manage cookies through your browser settings or through any cookie settings tool provided on the website, where available.
Some cookies are necessary for the website or course platform to function. If you disable necessary cookies, some features may not work correctly.
7 Analytics and Advertising
We may use analytics and advertising tools to understand website traffic, measure campaign performance, improve our services, and promote our courses.
These tools may collect technical and usage information, such as IP address, device information, browser information, pages viewed, and interactions with the website.
Where required by law, we will provide choices regarding non-essential cookies, targeted advertising, or similar tracking technologies.
8 How We Share Personal Information
We may share personal information with:
Learning platform providers.
Payment processors.
Email service providers.
Hosting and cloud service providers.
Analytics providers.
Customer support tools.
IT, security, and fraud prevention providers.
Instructors, course moderators, or academic staff, when needed to deliver the course.
Accrediting bodies or continuing education providers, when needed to verify course completion or issue CE credit.
Professional advisors, including lawyers, accountants, and tax advisors.
Government authorities, regulators, courts, or law enforcement, when required by law.
Business successors, in connection with a merger, acquisition, restructuring, sale of assets, or similar transaction.
We do not allow service providers to use personal information for their own purposes unless permitted by law and consistent with our agreements with them.
9 Payment Processing
Payments are processed by third-party payment processors.
We receive limited payment-related information, such as transaction status, payment confirmation, billing details, and purchase history.
We do not store full credit card or debit card numbers on our own systems.
Payment processors may process your information according to their own privacy policies and security practices.
10 Email Communications
We may send service-related emails about your account, purchases, course access, certificates, support requests, platform updates, and policy changes.
We may also send marketing emails about courses, programs, promotions, or educational content.
You may unsubscribe from marketing emails by using the unsubscribe link included in those emails or by contacting us at: central@quadam.com
Even if you unsubscribe from marketing emails, we may still send service-related emails.
11 Reviews and Testimonials
If you submit a review, testimonial, comment, or feedback, we may display it on our website, course pages, marketing materials, or other communications.
We will use your name, professional title, clinic, organization, image, or other identifying information only as permitted by your consent or applicable law.
You may contact us at [PRIVACY EMAIL] to request removal or modification of a published testimonial.
12 Continuing Education Records
If a course offers continuing education credit, we may process information needed to verify attendance, completion, assessment results, certificates, professional credentials, and CE reporting.
We may share this information with accrediting bodies, CE providers, licensing boards, or professional authorities where necessary to issue, verify, audit, or report CE credit.
Users remain responsible for confirming whether a course or certificate is accepted by their own licensing board or professional authority.
13 Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
The type of information.
The purpose of processing.
Course access periods.
Certificate and CE record requirements.
Tax, accounting, and legal obligations.
Dispute resolution needs.
Security and fraud prevention needs.
When personal information is no longer needed, we will delete, de-identify, or securely dispose of it, unless we are required or permitted by law to retain it.
14 Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
These safeguards may include access controls, secure hosting, encryption where appropriate, password protection, monitoring, backups, and restricted access to personal information.
No website, platform, email system, or online transmission is completely secure. Users are responsible for keeping their account credentials confidential.
15 Data Breach
If we become aware of a data breach involving personal information, we will investigate and take appropriate action.
Where required by applicable law, we will notify affected individuals, regulators, or other authorities.
16 International Users and Data Transfers
QUADAM, LLC is based in the United States.
If you access the website or services from outside the United States, your personal information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate.
These countries may have data protection laws different from those in your country.
Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.
17 Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of personal information.
Request restriction of processing.
Object to certain processing.
Request a copy of your personal information.
Withdraw consent where processing is based on consent.
Opt out of marketing emails.
Opt out of certain targeted advertising or sale/sharing of personal information, where applicable.
To exercise privacy rights, contact us at: central@quadam.com
We may need to verify your identity before responding to a request.
18 European Economic Area, United Kingdom, and Switzerland
If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws.
These rights may include access, rectification, erasure, restriction, objection, portability, withdrawal of consent, and the right to lodge a complaint with a data protection authority.
Our contact for privacy matters is: central@quadam.com
If we are required to appoint an EU or UK representative, we will provide the representative’s contact details here: central@quadam.com
19 United States State Privacy Rights
Some U.S. state privacy laws may provide residents with specific rights regarding personal information.
Depending on applicable law, these rights may include the right to access, correct, delete, obtain a copy of personal information, and opt out of certain uses or disclosures.
To submit a request, contact: central@quadam.com
20 Children’s Privacy
This website and our courses are intended for adults and veterinary professionals.
They are not directed to children under 13 years of age.
We do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without appropriate consent, we will delete it.
If you believe that a child under 13 has provided personal information to us, contact us at: central@quadam.com
21 Do Not Track
Some browsers offer a “Do Not Track” signal.
Because there is no uniform industry standard for responding to Do Not Track signals, our website may not respond to those signals.
Where required by applicable law, we will honor recognized opt-out preference signals.
22 Third-Party Links
Our website or courses may contain links to third-party websites, platforms, resources, or services.
We are not responsible for the privacy practices, content, or security of third-party websites or services.
You should review the privacy policies of any third-party websites or services you access.
23 User-Generated Content
If you post comments, messages, questions, case discussions, or other content in course forums or community areas, that content may be visible to instructors, administrators, moderators, and other course participants.
Do not post personal information, confidential client information, identifiable patient information, or sensitive clinic information unless you have the right and permission to do so.
24 Veterinary and Clinical Information
Course discussions may include clinical topics, cases, diagnostics, treatments, drugs, procedures, and veterinary practice issues.
Users must avoid submitting confidential, identifiable, or restricted information about clients, patients, clinics, employers, or third parties unless they have the legal right to disclose it.
25 Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we update it, we will change the “Last Updated” date above.
If changes are material, we may provide additional notice through the website, platform, email, or other appropriate means.
Your continued use of the website or services after an updated Privacy Policy is posted means that you acknowledge the updated Privacy Policy.
26 Contact Us
For privacy questions, requests, or concerns, contact us at:
QUADAM, LLC 1405 SW 107th Ave, Suite 301-I, Miami, FL 33174, USA
central@quadam.com
www.quadam.com